1. Three layers
- User-to-user: talk in the order thread and try to agree a fix, revision, partial refund, or extra time.
- SydGiG dispute: open a dispute in-product or via support while escrow is still held, with evidence.
- External: courts, arbitration, ombudsmen, payment-network chargebacks, or statutory ADR, as the Terms of Service and local law allow.
Last updated 1 September 2026.
2. Platform dispute (escrow)
A party may open a dispute if escrow is funded and there is a disagreement about delivery, scope, quality against the agreed brief, or payment. You should open it before funds are released. Provide the brief, quotes, messages, files, and a clear ask (revision, partial refund, full refund, or release).
We may: (a) encourage settlement; (b) extend the hold; (c) decide, as a limited escrow administrator, to release, refund, or split held funds based on the written agreement and evidence; or (d) decline to decide a purely professional-quality dispute that requires expert determination. We are not an arbitral tribunal unless both parties later agree in writing to treat a decision as binding arbitration.
Our escrow decision is about held funds only. It does not decide employment status, professional negligence, IP ownership beyond the order, or criminal matters. Either party may still pursue those claims externally, subject to the Terms.
3. Evidence and conduct
- Stay factual. Harassment or doxxing in a dispute is an AUP breach.
- Do not submit forged evidence.
- Confidential engagement files may be seen by support staff and, where needed, by the other party if they are already part of the order.
4. Complaints about SydGiG
If your complaint is about our service (fees, ranking, suspension, privacy), email support@sydgig.com or legal@sydgig.com. EU professional users may use the P2B complaint-handling process. EU users may also use the DSA complaint channel described in the DSA notice. We will acknowledge and respond within a reasonable time, and within any statutory deadline.
5. Courts, ADR, and consumers
Nothing in this policy stops you from using a statutory ombudsman, small-claims court, or certified ADR/ODR scheme. Consumers in the EEA/UK and many other countries may sue in their home courts. US dispute mechanics are in the Terms of Service US addendum. Governing law is described in the Terms.